Your Amazon Seller account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to buyer, to avoid further impact to your account.

 

Why did this happen?

We have taken this measure because this account has repeatedly submitted improper claims for FBA reimbursement. Amazon’s policies regarding FBA reimbursement and Seller Code of Conduct can be found at:

-FBA Lost and Damaged Inventory Reimbursement Policy(https://sellercentral.amazon.com/gp/help/200213130)

- Amazon Product Authenticity and Quality Help Page (https://sellercentral.amazon.com/gp/help/G202010130)

- Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)

- Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)

How do I reactivate my account?

To reactivate your account, please send below proofs to demonstrate the validity of your FBA reimbursement claims for the ASINs under review which are listed below: 

 

1. Documentation to justify your claims during the last 365 days: 

-- Proof of delivery for shipments associated with your FBA reimbursement claims.

 

2. Please provide supply chain documentation for the inventory that you have filed FBA reimbursement claims against.   

-- Invoices and receipts.

-- Supplier information such as name, phone number, address, website, and so on.

-- Item descriptions. For ease of our review, you may highlight or circle the ASIN(s) under review.

-- Item quantities.

-- Import or export documents. This is required for any imported items.

You may remove pricing information, but the rest of the document must be visible. You should only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

3. Please send a plan of action that explains:

-- The root cause(s) of Missing from inbound violation. 

-- The actions you have taken to resolve Missing from inbound violation. 

-- The steps you have taken to prevent Missing from inbound violation going forward.

 

Shipment ID under review: FBA******

FNSKU under review: X*******

 

How do I send the required information?

Submit this information to sellercredit-appeals@amazon.com

What happens if I do not send a sufficient explanation or plan of action?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.  

We’re here to help

If you have questions about reimbursement policy or information requested above, please contact us at disbursement-appeals @amazon.com

 

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information: 

-- Evidence or examples that demonstrate that your account complies with our policies.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=email or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. 

-- Download iOS App at (https://itunes.apple.com/na/app/amazon-seller/id794141485)

-- Download Android App at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)

 

Sincerely,

 

Seller Perfomance Team

Amazon.com