Your Amazon seller account has been deactivated. Your listings havebeen removed.Funds will not be transferred to you but will be held inyour account while we work with you to address this issue.Pleaseship any open orders to avoid further impact to your account.

 

why is this happening?

More than 4% of orders were confirmed to have been shipped late.Late shipment rate should not exceed 4% and is calculated over 10and 30 day windows.Amazon's Late shipment Rate Policy can befound at (https://sellercentral.amazon.com/gp/help/200285190).

 

How do l reactivate my account?

-- Greater detail on the root cause(s) of late shipment confirmations.

-- Greater detail on the actions you have taken to resolve late shipment confirmations.

-- Greater detail on the steps you have taken to prevent late shipment confirmations going forward.

 

How do I send the required information?

Click the Appeal button next to this message on the Performance Notifications page in Seller Central to submit the information at https://sellercentral.amazon.com/performance/notifications?ref=ah_em_op.

 

What happens if I do not send the requested information?

If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated. 

 

We’re here to help

Please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610.

 

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485.

-- Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US.

Sincerely,

Seller Performance Team

Amazon.com

http://www.amazon.com