Dear ,
We received your submission, but the plan of action you provided is insufficient. As a result, your Amazon Seller account has been temporarily deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon’s policies. Amazon’s Restricted Products policy can be found at:
https://sellercentral.amazon.com/gp/help/200164330
Examples of restricted products you have listed include, but are not limited to:
ASIN: B****
Title: ***
How do I reactivate my account?
To reactivate your seller account, please send us a more detailed plan that provides:
-- Greater detail on the root cause(s) of your restricted product violations, including the specific product type and policy violated.
-- Greater detail on the actions you have taken to resolve your restricted product violations.
-- Greater detail on the steps you have taken to ensure that no restricted products are listed on your account in the future.
How do I send the required information?
Submit this information at: https://sellercentral.amazon.com/home.
What happens if I do not send a sufficient explanation or plan of action?
If we do not receive the requested information within 30 days, your account will be permanently deactivated.
We’re here to help:
If you have questions about this policy or information requested above, please review:
https://sellercentral.amazon.com/gp/help/200164330; and https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B.
For information on creating your plan of action, visit the following page:
https://sellercentral.amazon.com/gp/help/200370560
Has your account been deactivated in error?
If you believe the products that caused your account deactivation are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our restricted products policy and we will investigate your concern.
If we confirm the product that caused your account deactivation is prohibited, you will be expected to provide a full, proactive plan of action before we will consider reactivating your account.
If you are unsure, please review the following link before responding:
https://sellercentral.amazon.com/gp/help/200164330
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8
-- Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Sincerely,
Seller Performance Team
https://www.amazon.com
